These Terms of Use ("Terms") govern access to and use of krignal.com and the services offered by Krignal Technologies Private Limited ("Krignal", "we", "us", "our"). By accessing or using a Krignal Service you agree to these Terms. If you do not agree, do not use the Services.
These are Krignal's master terms. Some Services have Additional Terms, including Strategic Mandates, Krignal School and other programmes, paid or restricted events, Krignal TV contributor and production arrangements, Credit purchases, Partner arrangements, enterprise services and jurisdiction-specific services. Additional Terms apply only to the relevant Service and form part of your agreement when accepted.
In plain language: Krignal is a professional matching network for people and professional opportunities. Membership is by approval. Krignal uses AI and human support to surface relevant Matches and facilitate Introductions. Krignal School combines applied learning with professional matching. Krignal TV is Krignal's editorial media service. Strategic Mandates are separately scoped human-led engagements. Krignal facilitates relationships and opportunities but does not guarantee outcomes.
"Additional Terms" means service-specific terms you accept for a particular Service, including a proposal, engagement letter, order form, programme term, event term, Credit purchase term, Partner agreement, contributor or production consent, enterprise term or jurisdiction-specific term.
"AI Assistant" means an AI-supported interface that may answer limited questions, summarise information, surface context or assist with discovery. An AI Assistant is not the Member and cannot bind the Member.
"Appropriate Authority" means, for the sharing or use of non-public information about a person, one or more of: that person's consent or express request; a documented permission from someone authorised to give it for that information; that person's expression of interest in the relevant Match, Opportunity, Introduction or Mandate; or another lawful basis under applicable data-protection law. It is assessed for the specific information, recipient and purpose. It is not established merely because information is available to Krignal, because someone has been identified as a potential Match, or because a person is named in a Match Request.
"Consumer" means a person entitled to the protection of consumer-protection law in respect of a Service.
"Credits" means usage units Krignal makes available for eligible matching and related activity, on the basis set out in section 4.
"Introduction" means contact-sharing, referral, invitation, facilitated conversation or other relationship facilitation between people or organisations.
"Match" means a person, organisation, Opportunity or relationship possibility surfaced as potentially relevant. A Match is not an endorsement or a guarantee of suitability.
"Match Request" means a request asking Krignal to identify or surface a person, organisation, role, opportunity, commercial relationship or other professional relationship need.
"Member" means an individual accepted into the Krignal Network with an active account or membership status.
"Non-Member Person" means a person identified, described, nominated, searched for or otherwise relevant to a Krignal activity who does not have an active Krignal account or has not personally participated in that activity.
"Opportunity" includes employment, fractional, consulting, advisory, board, investment, customer, distributor, supplier, partnership, acquisition, market-entry and other professional or commercial opportunities.
"Professional Relationship Map" means the structured professional context a Member provides or authorises, including goals, needs, offers, preferences, availability and relationship context.
"Services" means the Krignal website, Network, Profiles, Professional Relationship Maps, matching, Credits, AI-supported features, events, community features, Krignal TV, Krignal School, Strategic Mandates, Partner-related services and other Krignal offerings. "Partners" are the organisations and specialists Krignal works with to deliver or supplement a Service; they are independent third parties unless Krignal states otherwise.
"Strategic Mandate" means a separately scoped human-led engagement in which Krignal actively works a professional or commercial relationship need for a client.
"User Content" means any information, data, text, profile information, professional information, Match Request, Opportunity, communication, prompt, response, document, file, attachment, image, photograph, audio, voice, video, recording, livestream, screen recording, screenshot, transcript, caption, metadata, feedback, project material, submission or other content that you provide, upload, submit, record, transmit, communicate or create through the Services, or expressly authorise Krignal to access, together with permitted copies, transformations, summaries, classifications, embeddings, transcripts and other derived outputs generated from it.
You must be at least 18 and legally capable of entering into a binding contract. You may not hold an account or use the Network, matching, Credits, Strategic Mandates or standard Krignal School participation unless you are 18 or over.
A person under 18 may take part in a specifically authorised Krignal TV production, or appear in event media, only where a parent or lawful guardian has given verifiable consent and separate Additional Terms apply. No other Service is available to a person under 18.
If you act for an organisation, you represent that you have authority to do so. You must provide accurate information, promptly correct any material inaccuracy in what you have given us, and protect your account credentials. If you believe your account or credentials have been compromised, notify Krignal promptly at [email protected]. Membership is by approval and remains at Krignal's discretion. Individual membership is currently free unless Krignal states otherwise. Paying for Credits, events, programmes or another Service does not buy admission to the Network or improve organic ranking.
Krignal may review identity and professional information using reasonable methods. Any review is limited and is not a guarantee that information is complete, accurate, current, lawful or suitable for your purpose. You remain responsible for your own due diligence.
Profiles and Match Requests are private by default unless you choose a broader visibility setting or the feature clearly states otherwise, and their visibility may be controlled separately.
You may ask Krignal to find a person or a professional opportunity. Krignal may use automated systems, AI-supported tools, human review or a combination to identify potential Matches, considering your request, Profile, Professional Relationship Map, preferences, availability, location, travel and other relevant context. A Match means only that Krignal has identified potential relevance. It does not mean Krignal has verified every fact, recommends either party, or guarantees interest, availability, suitability, legality, commercial terms or an outcome.
A Match Request may remain non-public or may be visible to relevant Members depending on your settings. A non-public request is not publicly displayed, but Krignal may process it internally and may share the minimum relevant context with a potential Match where Appropriate Authority or another lawful basis exists.
Opportunities may be submitted by Members, organisations, Partners or Krignal. Whoever submits an Opportunity is responsible for its accuracy, authority, legality and any required disclosures. Unless expressly stated, Krignal is not the employer, recruiter of record, investment adviser, transaction party or contracting party for an Opportunity. Where an Opportunity relates to employment or professional engagement, the organisation or person making the hiring or engagement decision is solely responsible for that decision and for compliance with applicable employment, equality, non-discrimination, immigration and workplace laws. Krignal does not make the hiring decision unless expressly stated in Additional Terms.
Introductions are generally facilitated only where Krignal reasonably believes Appropriate Authority, expressed interest or another lawful basis exists. Nobody is required to accept an Introduction, respond, meet, transact, hire, invest or continue a relationship.
Handling information received through Krignal. If Krignal shares non-public personal or professional information with you through a Match, Introduction, Opportunity, Strategic Mandate or other Service, you must use it only for the purpose for which it was shared, maintain reasonable security safeguards, notify Krignal promptly if you become aware of unauthorised access, disclosure or loss affecting that information, and delete or stop retaining it when it is no longer reasonably needed for that purpose unless another lawful basis permits retention. You must not sell it, distribute it, add it to unrelated marketing databases, scrape it or use it for unrelated solicitation. You must reasonably assist Krignal with a correction, privacy-rights request or breach investigation relating to information Krignal shared with you.
Krignal may receive or identify information about Non-Member Persons through matching, nomination, media, School, event or Mandate activity. Naming someone does not mean they have consented. You must not knowingly provide false, unlawfully obtained, excessively intrusive or confidential information about another person. Krignal will correct, restrict, suppress or remove third-party information where data-protection law requires, and may do so otherwise. A Non-Member Person does not need an account to raise a concern and may write to [email protected].
Credits may be complimentary, included, promotional or purchased. The Credits required for an eligible action, and material conditions such as expiry, are shown before the action or purchase. Krignal may change future Credit rates and features but will not retroactively deduct additional Credits for a completed action.
Credits are usable only within Krignal for eligible Krignal activity. They have no cash value, cannot be redeemed, withdrawn or exchanged for money, and cannot be sold, assigned, gifted or pooled with another account, except that Krignal may permit reallocation within a single organisation account where it offers that feature. Krignal may correct erroneous Credit balances or deductions.
Human-supported matching or a personally facilitated Introduction may require Credits, a separate fee or separate terms. A Strategic Mandate is normally retained and separately priced.
Fees, taxes, payment timing, cancellation rights and refund terms for a paid Service are shown before purchase or set out in Additional Terms. Unless required by law or stated otherwise, fees for Services already delivered and Credits already consumed are non-refundable. Recurring payments and automatic renewals apply only where clearly disclosed and any consent required by law is obtained.
If Krignal closes or suspends your account for a reason other than your material breach, fraud or unlawful conduct, or discontinues a Service you have paid for, Krignal will refund the unused portion of purchased Credits or make an equivalent lawful adjustment. If your account is closed for material breach, fraud or unlawful conduct, unused purchased Credits may be forfeited to the extent permitted by law. Complimentary and promotional Credits carry no refund entitlement.
You authorise Krignal and its payment providers to charge your selected payment method for an accepted purchase. You are responsible for applicable taxes, duties, withholding and foreign-exchange charges unless Krignal is legally required to collect or remit them.
Strategic Mandates are human-led engagements for important relationship needs, which may include search, mapping, qualification, outreach, context-sharing, Introductions and follow-through across talent, market entry, customers, distributors, advisers, partnerships, investors and acquisitions.
Before substantive work begins, Krignal will normally confirm scope, fees, payment terms and material conditions in a proposal, engagement letter, order form, invoice or other accepted written terms. Those Additional Terms control the Mandate if they conflict with these Terms.
Krignal facilitates relationships. Unless expressly agreed and lawfully permitted, Krignal is not acting as a law firm, accounting firm, employment agency, investment adviser, broker, merchant banker, lender, insurer, tax adviser or other regulated professional intermediary, and does not carry on an activity requiring a licence, registration or authorisation unless it holds that authorisation or delivers the activity through an appropriately authorised party. For capital or investment-related Mandates, Krignal will not provide securities advice, make investment recommendations, hold client money or securities, execute transactions or receive transaction-contingent compensation requiring a registration it does not hold. Clients and introduced parties remain responsible for their own due diligence, professional advice, negotiations, contracts, approvals and decisions.
Partners and specialists are independent third parties unless Krignal states otherwise. Krignal may curate them but does not guarantee their work, advice, qualifications, availability, licensing, conduct or results, and may receive a disclosed referral fee, revenue share or sponsorship.
No exclusivity, non-circumvention, referral-fee, success-fee, attribution or tail-period obligation applies to you unless it is stated in Additional Terms you have accepted. Where Krignal includes such an obligation in Additional Terms, it will be disclosed before the relevant engagement begins.
Krignal School of Applied Entrepreneurship and other programmes may combine assessments, personalised learning, applied work, practitioners, peers, projects, events, professional matching, certificates, scholarships and fellowships. Duration, format, fees, curriculum, eligibility and benefits are those stated for the relevant programme.
Learning is practical and assessment-led. Recommendations, lessons, clinics, practitioner input, projects and matching may vary by participant and may change as the programme evolves. Krignal may use independent instructors, practitioners, mentors and speakers, who remain responsible for their own statements and advice. Matching through a programme does not guarantee customers, funding, investors, hires, mentors, partnerships or any other outcome.
A certificate, badge or fellowship is earned only if the participant meets the stated requirements; enrolment alone does not guarantee it. Scholarships and underwritten places are discretionary and do not reduce programme standards.
Krignal School is not a university or an institution empowered to confer academic degrees, and does not award degrees or diplomas. Recognition issued by Krignal is not a statutory or accredited qualification unless Krignal expressly states otherwise for a specific award.
Programme-specific Additional Terms may address attendance, assessments, projects, intellectual property, fees, refunds, scholarships, cohort changes, recordings and certificates.
Krignal TV is Krignal's editorial media service covering people, companies, careers, ventures and other business stories through programmes, interviews, profiles, reporting, commentary, clips and event coverage.
Editorial selection is independent. Membership, payment, School or event participation, use of Strategic Mandates, sponsorship or any other commercial relationship does not guarantee coverage, favourable coverage or placement. Sponsored, branded or promotional content is identified as such.
Where you participate in a production, Krignal may require a separate filming, contributor or release consent. Unless otherwise agreed, Krignal retains editorial control and you have no right to final cut, pre-publication approval, royalties or compensation merely because you appear in content. If you contribute statements or materials, you are responsible for having authority to provide them and for not knowingly submitting unlawful, defamatory, materially misleading, infringing or confidential material.
Krignal obtains any consent, release or other authority that applicable law requires, including under data-protection law. Where content includes synthetically generated or AI-modified material, Krignal labels it as required by law.
If you believe Krignal TV content about you is inaccurate, Krignal will consider a correction, update, clarification or right of reply, and will correct materially inaccurate content. Complaints are handled under section 16. A story pitch or nomination is a suggestion only and creates no obligation to investigate, respond, publish, pay, credit or keep the idea confidential unless Krignal agrees otherwise.
Krignal may run open, curated, invite-only, private, off-the-record, online or in-person events. Invitations may be limited, non-transferable and subject to event rules. Attendance does not guarantee access to any person, Match, Introduction, coverage or commercial outcome.
You must behave professionally and must not harass, threaten, discriminate against, deceive, impersonate, spam, stalk, exploit or unlawfully record another participant. You must respect confidentiality, Chatham House or no-attribution rules and any event-specific restrictions.
For non-public sessions, private conversations, attendee information, Introductions and confidential community content, you may not record, screenshot, transcribe, livestream or publish without permission. Public events may be photographed or filmed by Krignal or authorised media where notice, signage, consent or another lawful basis applies.
Krignal may change speakers, venues, dates, formats or access for operational, safety, legal or other reasonable reasons. Refund and transfer rights for a paid event are governed by the terms shown at purchase and applicable law. Attendance is voluntary. To the fullest extent permitted by law, attendees remain responsible for their own travel, health, belongings, conduct and decisions, and third-party venues, suppliers, speakers and attendees remain responsible for their own acts and omissions.
Krignal uses AI to assist with matching, search, summarisation, classification, recommendations, drafting and discovery. AI outputs can be incomplete, inaccurate, outdated or biased. They are assistive only and should be independently checked before important decisions.
An AI Assistant associated with a Member is an AI-generated interface, not the Member and not the Member's legal agent. Its outputs are not statements, consent, availability, promises, offers, acceptances or commitments personally given by that Member.
Any AI-generated statement about compensation, fees, investment amount, valuation, commercial terms, or willingness to meet, hire, invest, provide a service or enter a relationship is indicative only. A binding commitment must be separately confirmed by an authorised human.
Unless Krignal clearly enables it and you expressly authorise the action, AI features do not autonomously send Introductions, accept Mandates, enter contracts, make payments or create binding commitments on your behalf.
Do not submit passwords, payment credentials, highly sensitive personal information, regulated confidential material or information you are not authorised to share.
Where Krignal generates or materially modifies content using AI and applicable law requires it to be identified, Krignal applies the required label or provenance information. You must not remove or evade such a label.
Krignal may offer features involving audio, voice, video, images, recordings, livestreams, screen recordings, transcription, captioning, document analysis or other multimodal interaction. Where a feature records audio or video, Krignal will give notice before recording begins and will obtain any consent required by applicable law.
When you knowingly initiate, upload, submit or take part in such a feature after the relevant notice or consent process, you authorise Krignal to record, receive, host, store, transcribe, translate, analyse, summarise, classify, transform, extract information from, generate derived outputs from and otherwise process that content for the purposes described in the Privacy Policy. This may include providing and personalising the Service; generating transcripts, summaries, profiles, Match reasoning and recommendations; supporting matching, discovery, search and AI Assistants; maintaining quality, trust, safety and security; investigating complaints or misuse; developing, evaluating, training, fine-tuning and improving Krignal's proprietary AI, matching and recommendation systems; and any other purpose clearly disclosed when the feature is used.
Where another identifiable person appears in, speaks in or is materially described in content you provide, you are responsible for having the authority or other lawful basis to provide it. Your authority over your own content is not consent on behalf of another person.
Unless Krignal expressly states otherwise, Krignal does not use audio or video submitted through ordinary Services to create biometric identity templates, voiceprints, facial-recognition profiles or authentication identifiers.
AI-generated or automatically generated transcripts, captions, summaries, classifications and other derived outputs may contain errors and should not be treated as a verbatim or independently verified record unless Krignal expressly states otherwise.
You retain ownership of your User Content.
Licence. You grant Krignal a non-exclusive, worldwide, royalty-free licence, sublicensable to service providers acting on Krignal's instructions and transferable with a permitted assignment of these Terms, to host, store, reproduce, process, adapt, format, display, transmit and otherwise use your User Content to operate, secure, personalise, develop, evaluate, train and improve the Services, including Krignal's proprietary AI, matching and recommendation models. Public or promotional use beyond the purpose for which content was submitted requires separate permission where the law requires it.
Connected sources. Where you connect an account, source or system to Krignal, or otherwise authorise Krignal to access information held elsewhere, you authorise Krignal to access and process that information for the purposes in this section, subject to the scope of the authorisation you gave and to any limits you set. You may disconnect a source at any time; disconnection is prospective.
Third-party information. If your User Content includes another person's personal or confidential information, you represent that you have authority or another lawful basis to provide it. Your agreement to these Terms does not give Krignal rights over that person's information beyond what applicable law permits, and Krignal's use of it remains governed by the Privacy Policy and by data-protection law, including that person's own rights.
Service providers. Providers process information only on Krignal's instructions, which may include performing development, evaluation or model-training work for Krignal. They may not independently use information obtained through Krignal to train their own general-purpose or unrelated models, unless that use is separately disclosed and authorised.
Personal data. The Privacy Policy governs the collection, purposes, lawful bases, consent, retention, sharing, transfer, security and rights that apply to personal data, and controls over these Terms on any personal-data matter. Krignal may use aggregated or de-identified information that does not identify you for analytics, security, evaluation and product development.
Accuracy. You are responsible for ensuring User Content is accurate to the best of your knowledge, lawful and non-infringing. Krignal may remove or restrict content that is unlawful, misleading, infringing, unsafe or inconsistent with these Terms.
Feedback. If you give feedback, suggestions or feature requests about the Services, other than a Krignal TV pitch or nomination, Krignal may use them for any purpose without restriction, attribution or compensation, and will not identify you as the source without permission.
Survival. The licence ends when you close your account or the content is removed, except so far as reasonably necessary for backups until overwritten in the ordinary cycle, content already lawfully published or distributed, records Krignal must retain by law, defending legal claims, and models already trained, which Krignal is not required to retrain or reconstruct.
Confidentiality. You may receive confidential information through Krignal, including non-public Member identities, Match Requests, Strategic Mandate information, business plans, fundraising information, attendee details, private community discussions and Introduction context. You must use it only for the purpose for which it was shared and protect it from unauthorised disclosure. This does not apply to information that is public without breach, independently developed, lawfully received without restriction, or required by law to be disclosed.
You must not use the Services to do, or help another person do, any of the following:
break the law, or facilitate fraud, discrimination, harassment, threats, exploitation, bribery, corruption, money laundering, unlawful gambling, sanctions evasion or other unlawful conduct;
publish or transmit content that is defamatory, obscene, pornographic, paedophilic, invasive of another person's privacy including bodily privacy, insulting or harassing on the basis of gender, racially or ethnically objectionable, harmful to a child or otherwise unlawful;
publish information that is patently false or misleading and shared with intent to mislead or cause harm, impersonate another person, or misrepresent the origin of a message;
publish content that threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States or public order, or that incites a cognisable offence;
misrepresent identity, qualifications, authority, affiliation, an Opportunity, a Match Request, a commercial need or professional background;
upload malicious code, interfere with security, circumvent access controls, probe systems without authority or disrupt the Services;
scrape, crawl, bulk-download, harvest, republish or sell Krignal content or Member information, or build a competing directory, database, network, dataset or service from it;
record, photograph, screenshot, screen-record, copy, download, transcribe, reproduce or otherwise capture non-public Krignal content, Member information, Match information or communications on a systematic or bulk basis, except where Krignal provides that functionality or gives written permission;
attempt to re-identify data that Krignal has anonymised or de-identified;
use Krignal content, Member data, private Match information or Krignal outputs to train or evaluate any AI model, other than Krignal's own models as permitted under section 10, without Krignal's written permission;
copy, record, publish or disclose confidential events, community discussions, Introductions or private communications without permission;
create deceptive deepfakes or synthetic media, or remove or evade a required provenance or disclosure label; or
use Krignal, its marks or another person's identity deceptively or to imply an endorsement, affiliation or approval that does not exist.
You must not knowingly, or with reckless disregard as to its truth or falsity, make, publish, circulate, encourage or cause to be made any false or materially misleading statement about Krignal, its Services, directors, employees, representatives, Members, Partners, clients, programmes, events, matches or activities where the statement is reasonably likely to cause reputational, commercial, professional or other harm. In particular, you must not:
fabricate or materially misrepresent an interaction, Match, Introduction, communication, decision, event, programme, AI output or experience involving Krignal;
disclose Krignal confidential information, private communications, internal materials, non-public matching information, proprietary methods, screenshots, recordings or another person's confidential information for the purpose of causing reputational or commercial harm;
impersonate Krignal or another person, create misleading content that falsely appears to originate from Krignal, or falsely suggest that Krignal has endorsed, approved, sponsored, certified, rejected, investigated or taken a position concerning a person or organisation;
organise or take part in coordinated harassment, review manipulation, fabricated complaints, false campaigns or other bad-faith activity intended to damage Krignal or another person using the Services; or
use selectively edited, manipulated, synthetic, AI-generated, audio, video, image, screenshot, transcript or other material in a materially misleading way concerning Krignal or a person connected with the Services.
Nothing in this section prevents you from expressing a truthful, honestly held opinion about your experience; publishing a fair and good-faith review; making a genuine complaint or exercising a consumer or privacy right; reporting suspected misconduct or unlawful activity to Krignal, a regulator, court, law-enforcement agency, professional adviser or other competent authority; making a disclosure required by law; or exercising any other right that cannot lawfully be restricted. This section protects against false, malicious, deceptive or bad-faith conduct and the misuse of confidential material. It does not prevent legitimate criticism or lawful expression.
The Krignal name, marks, software, designs, databases, editorial content, matching systems, workflows, prompts, compilations, models and other Krignal-created material are owned by Krignal or its licensors. Krignal grants you a limited, revocable, non-exclusive, non-transferable right to use the Services for their intended purpose. You may share ordinary public links and use official sharing tools, but may not reproduce or commercially exploit Krignal content except as permitted by law or written permission.
Krignal is not responsible for the independent decisions, statements, products, services, conduct, advice, contracts or performance of Members, Partners, instructors, speakers, employers, candidates, investors, clients, venues, introduced parties or other third parties.
Krignal does not provide legal, tax, accounting, investment, securities, immigration, medical, employment or other regulated professional advice. Information, AI outputs, Krignal TV and School content, events, Matches and Introductions are for general, educational, editorial or relationship-facilitation purposes and are not a substitute for professional advice.
Nothing in these Terms, membership, a Match, Introduction, event, School participation, TV appearance or use of a Service creates an employment, agency, partnership, joint venture, franchise, fiduciary or representative relationship between you and Krignal. Neither party may bind the other unless accepted Additional Terms expressly grant that authority.
Krignal does not guarantee a Match, Introduction, response, event seat, job, hire, investment, funding, customer, transaction, market entry, media coverage, certificate, regulatory approval or business outcome.
To the fullest extent permitted by law, the Services and all content, features, Matches and outputs are provided "as is" and "as available", and Krignal disclaims all warranties, conditions and representations, whether express, implied or statutory, including merchantability, satisfactory quality, fitness for a particular purpose, accuracy, title and non-infringement. Krignal does not guarantee uninterrupted access, error-free operation or continued availability of every feature. Nothing here excludes a warranty, guarantee or remedy that applicable law does not permit to be excluded, including a mandatory consumer guarantee; where such a guarantee applies and may lawfully be limited, Krignal's liability is limited to re-supplying the Service or refunding the fees paid for it.
Krignal may add, change, suspend, limit or discontinue features, events, programmes, media formats, Credit mechanics or Services, subject to applicable law, section 4 and paid-service commitments already accepted.
You may stop using Krignal or request account closure at any time, subject to outstanding payments, active Mandates, programme obligations, event terms, confidentiality duties and other surviving provisions. Unused purchased Credits are treated under section 4. Closure does not by itself require removal of lawfully published Krignal TV content or lawful archival material.
Krignal may restrict, suspend or terminate an account or Service where it reasonably believes there has been a material breach, fraud, misrepresentation, unlawful or harmful conduct, misuse of confidential information, security risk, materially false third-party information, non-payment, or a legal or regulatory requirement. Where practicable Krignal will give notice and an opportunity to respond, unless doing so would create a legal, safety or security risk.
To the fullest extent permitted by law, Krignal's total aggregate liability arising from the Services will not exceed the greater of INR 50,000 or the fees you paid to Krignal for the relevant Service in the six months before the event giving rise to the claim. For a claim arising solely from a Strategic Mandate, the cap is instead the greater of that amount or the fees paid for that Mandate, unless the accepted Additional Terms state a different lawful allocation.
Where you are a Consumer, that cap does not apply. Instead, and to the fullest extent permitted by law, Krignal's total aggregate liability to you is limited to the total fees you have paid for the relevant Service, with no time restriction and no monetary floor reducing that amount. This does not limit liability that consumer-protection law does not permit to be limited.
To the fullest extent permitted by law, Krignal will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profit, revenue, goodwill, opportunity, anticipated savings, investment, transaction or expected outcome. Nothing excludes liability that cannot lawfully be excluded, including for fraud, wilful misconduct, death or personal injury caused by negligence, mandatory consumer remedies or statutory data-protection rights.
To the fullest extent permitted by law, you will indemnify Krignal and its directors, officers, employees, contractors, advisers and agents against third-party claims and reasonable costs arising from your material breach of these Terms, unlawful or unauthorised User Content, misuse of the Services, infringement of another person's rights, violation of law, or an independent transaction you enter through Krignal. Where you are a Consumer, your indemnity is limited to claims arising from your material breach, your unlawful conduct, or User Content you provided unlawfully or without authority, and does not extend to an independent transaction. No indemnity covers losses caused solely by Krignal's own fraud, wilful misconduct or liability that cannot lawfully be excluded.
Krignal holds the benefit of the disclaimers, limitations and indemnities expressed for its directors, officers, employees, contractors, advisers and agents on trust for them, and they may enforce them accordingly.
Provisions that by their nature survive termination, including confidentiality, accrued payments, intellectual-property and production rights, the surviving licence in section 10, disclaimers, liability limits, indemnity and dispute resolution, continue to apply.
These Terms are governed by the laws of India, subject to mandatory rights you cannot waive.
Before starting formal proceedings, the party raising a dispute must give written notice describing the dispute and the relief sought, sent to Krignal at the address in section 16.1 using the notices procedure in section 15. The parties will then try in good faith to resolve it for 30 days. This does not prevent either party from seeking urgent interim relief from a court.
Consumer and statutory forums. Nothing in this section prevents an eligible Consumer from proceeding before an appropriate Consumer Commission or another statutory forum, or from complaining to a regulator. Either party may also bring an individual claim in a court of small causes or equivalent forum where available.
Arbitration. Subject to the paragraph above, a dispute not resolved through good-faith discussion shall be finally resolved by arbitration administered by the Mumbai Centre for International Arbitration under its rules in force at the time, which are incorporated by reference. A sole arbitrator is appointed under those rules; neither party may unilaterally appoint the arbitrator. The Arbitration and Conciliation Act, 1996 applies, the seat is Bengaluru, and the language is English. The arbitration and the award are confidential except as required by law or to enforce or challenge an award. Courts in Bengaluru have jurisdiction over arbitration-related and other court proceedings.
Costs. The tribunal allocates costs and may take into account the value of the claim and the parties' relative resources. Where you are a Consumer or an individual Member and the amount in dispute is INR 5,00,000 or less, Krignal will bear the arbitrator's fees and the administrative costs, each party bearing its own legal costs, unless the tribunal finds the claim frivolous or brought in bad faith.
International users. Krignal Services are operated from India. If you use them from another country you are responsible for the laws that apply to you, including employment, immigration, professional licensing, securities, sanctions, tax, consumer and data-protection requirements. Accessibility in a country does not mean Krignal represents that every Service is lawful or suitable there. Cross-border Matches may involve different regimes, and each party is responsible for obtaining local advice. Krignal may restrict a Service in a jurisdiction where providing it would create legal, regulatory, sanctions, security or operational risk.
Entire agreement. These Terms, the Privacy Policy, applicable Community Guidelines and accepted Additional Terms are the entire agreement for the relevant Services and replace prior discussions, proposals, marketing statements and representations on their subject matter. You confirm you have not relied on any statement, estimate, forecast or projection not set out in these Terms or accepted Additional Terms. This does not exclude liability for fraud or fraudulent misrepresentation.
Precedence. If these documents conflict, accepted Additional Terms control for their specific subject matter; the Privacy Policy controls personal-data matters; and these Terms control otherwise.
Changes. Krignal may update these Terms and will post the updated version with a revised date. For a change that materially reduces your rights or increases your obligations, Krignal will give at least 14 days' notice by email or in-platform notification and will seek affirmative acceptance where the law requires it. If you do not accept, you may close your account before the change takes effect, and where you have paid for a Service you will not receive in full because of the change, Krignal will refund the unused portion. A change required by law or needed to address a security risk may take effect immediately.
Notices. Legal notices to Krignal must be in writing to Krignal Technologies Private Limited at the address in section 16.1, marked for the attention of Legal, with a copy to [email protected]. Krignal may give you notice by email to the address on your account, by in-platform notification, or by posting a general notice on krignal.com. Notice is deemed given on delivery, or the next business day if delivered outside business hours.
Force majeure. Neither party is liable for delay or failure caused by an event beyond its reasonable control, including natural disaster, epidemic, war, civil unrest, strike, fire, flood, failure of power or telecommunications, internet outage, cyber-attack or act of government. This does not excuse payment of amounts already due. If such an event continues for more than 60 days and affects a paid Service, either party may terminate that Service and Krignal will refund fees paid for any part not delivered.
Other. If a provision is unenforceable, the rest stands and that provision is read down to the minimum extent necessary. Failure to enforce is not a waiver. You may not assign your account, Credits or rights without permission; Krignal may assign these Terms in connection with a reorganisation, financing, acquisition or sale. Krignal may send account, security, payment, event, programme, Match, Mandate, support and legal communications using your account contact details or in-platform channels; you may opt out of non-essential marketing but not communications necessary to provide an active Service or comply with law. These Terms are in English; any translation is for convenience.
Krignal Technologies Private Limited
1386, South End A Cross
28th Main Road, Jayanagar 9th Block
Bengaluru - 560069, Karnataka, India
Email: [email protected]
Consumer Grievance Officer: Mukund Canthadai, [email protected]. For complaints about purchased Credits, paid events, Krignal School or another paid Service, and where the Consumer Protection (E-Commerce) Rules, 2020 apply, Krignal acknowledges a complaint within 48 hours and redresses it within one month.
Privacy Grievance Officer: Mukund Canthadai, [email protected], at the address above. Use this channel for privacy questions, personal-data requests, cookie matters and privacy grievances. Response periods are published in the Privacy Policy.
Grievance Officer: Mukund Canthadai, [email protected], at the address above. Use this channel for complaints about the Website, community content, User Content or Krignal TV content.
Where the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, as amended in 2026, apply to a Krignal Service, Krignal will acknowledge a complaint within 24 hours and dispose of it within 7 days; resolve qualifying content-removal complaints under Rule 3(2)(a) within 36 hours; act within 2 hours on a complaint about content depicting nudity or a sexual act, non-consensual intimate imagery, impersonation or artificially morphed imagery; act within 3 hours on a court order or a reasoned notification from an appropriate government agency; comply with orders of the Grievance Appellate Committee and publish the required compliance report; and retain information relating to removed content, and user registration records after cancellation, for 180 days or longer where required. If you are dissatisfied with the outcome, you may appeal to the Grievance Appellate Committee within 30 days.
Where Part III of those Rules applies to Krignal TV, Krignal operates a Level I grievance mechanism with a Grievance Officer based in India who acknowledges within 24 hours and decides within 15 days, observes the applicable Code of Ethics, publishes compliance reports where required, and is a member of a self-regulatory body where membership is required.
Send notices of alleged copyright, trade-mark or other infringement to [email protected] marked "IP Complaint", identifying the right relied on, the location of the material, your contact details, a statement of good-faith belief that the use is not authorised, and confirmation that you are the rights holder or authorised to act. Krignal acts in accordance with applicable law and may restore material where it receives a valid counter-notice and no court order is served within the period allowed by law.
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